I clearly made a purchase but didn't get the expected item!
We are truly sorry to hear about the matter and.. understand your feeling!
There are many potential reasons that can be made for issues such as network stability, Google or App Store issues, or system verification.
Or sometimes, payment methods may cause this type of issue.
If you are facing the issue, follow the below guide first and come to us!
We are fully ready to provide help on this matter for you with a warm heart. [Go to submit ▶]
[Guide for cases when payment is made but items are not delivered]
First, exit the game app and re-connect.
Second, re-enter the in-game Shop.
Third, check your mailbox or item activation result.
Still, the issue is persisted even if you complete the above guides, come to us with below requirements.
You can also reach out to us through [Settings] - [Support] from the game app.
If you are playing Rumble Heroes in an AOS environment (Android),
If you are playing Rumble Heroes in an iOS environment (Apple),
