We are sorry to hear about the inactivation issue with your purchase.  

This is an intermittent issue that commonly occurs in mobile games.

Please gather the below information and reach out to us. We will check and help to resolve the issue as much as possible.  [Go to submit ▶]

  If you are playing Rumble Heroes in an AOS environment (Android),

Please provide the following information first:

• The purchased item and date
• The G-mail information used during the purchase
• GPA order number or purchase receipt attachment
• UID information (How can I check my UID? ▶) 

  If you are playing Rumble Heroes in an iOS environment (Apple),

• Product name and purchase date
• Order Number and receipt (Your Apple Profile ▶ Account ▶ Purchase history )