[Operating Hours]
■ Mon.~Fri. (KST), 10:30AM ~ 18:30PM
■ Lunch Hours, 13:00PM ~ 14:30PM & Sat/Sun/Holidays Off
■ Please note that inquiries left over weekends and holidays may be responded to gradually.
[Consultation]
■ Telephone consultation and visiting consultation services are not provided.
■ Currently, the inquiry service is only available in Korean & English. Other languages are currently being prepared.
[For your reference]
The National Industrial Safety and Health Act provides protection measures for customer service workers.
Acts such as verbal abuse, sexual harassment, and profanity through the customer center service may result in punishment under relevant laws and regulations.
Let's take a step together in respecting each other.
Service staff working to help players are members of PLAY HARD and its partners who must also be protected,and the purpose of these policies is to protect them and guarantee their respectful treatment.
Therefore, warnings, discontinuation of service, and restrictions on gameplay may be levied in the event of violation of these staff members' human rights or interference in uninterrupted game operation.
- Interference with work through expletives, sexual harassment, infringement of character, uttering threats, humiliating chat or emails, or visits to the company without prior agreement
- Interference with work through expletives, sexual harassment, infringement of character, or uttering threats through chat or emails, or visits to the company without prior agreement, unrelated to the game
- Repeated interference with work through expletives, sexual harassment, humiliation, infringement of character, or uttering threats through chat or emails, or visits to the company without prior agreement
- Other interference with work through chat, email, or visits to the company without prior agreement using other words or actions that may directly or indirectly cause severe emotional harm
- Other actions deemed to infringe upon the human rights of service staff or interfere with game operation
