Dearest users,
Hello, this is the development team from PLAY HARD.
It's already the last Friday of April. We hope you have spent a spring day full of happy smiles and always appreciate your supports and interests.
We have successfully completed the v1.3.025 Update Patch that includes new hero and new event as well as the contents of some improvements and service operation notice.
Please refer to the details below for more information.
※The update details are subject to change depending on the service operational circumstances.
Sweeten event called Chocolate Hunt Event has been updated where you can enjoy it with your heroes.
[How to participate?]
※ These are screenshots taken and edited in a test environment.
The item lock feature that many of you have requested has been be added.
The dungeon re-entry feature has been added.
Automatic Dungeon Re-entering feature has been added.
Item lock function has been added. The lock status can be confirmed by the change in the icon, as shown in the example below.
Pre-announcement) In May, the number of items that can be carried in the bag will be limited for more stable and efficient game data management. This will be applied from version 1.3.025 onwards, so please keep this in your mind for gameplay.
※ These are screenshots taken and edited in a test environment.
※ When you touch the [FAQ] button, you will be directed to a temporary service page where you can check the latest announcements, Known Issues, and Customer Service operation information and FAQs.
※ The existing feature of manually turning on/off the power-saving mode through [Settings] has unchanged.
Delay in responding to inquiries & Temporary Service Page Release
√[Delay in responding to inquiries]
As previously announced with the Update Notes, we are experiencing delays in responding to and processing inquiries due to the high volume of inquiries. We are making efforts to address this by working on establishing an integrated service center, increasing personnel, and improving processes, including nighttime response. However, due to limited personnel compared to the volume of inquiries, we apologize for being unable to provide prompt answers.
Additionally, we would like to remind users that repeatedly submitting the same inquiry may cause confusion in the processing and delay the entire response process. Therefore, we kindly request that you submit your inquiries only once, if possible.
√[Service Page (Temporary)]
As it is expected to take more time to establish an official center, we have opened a temporary page using a spreadsheet to provide help as quickly as possible.
※Please note that this page will be closed once the official center is established.
※Also, please make sure to check for any updates that may be posted on this page regularly.
※This page is optimized for PC environment.
Amidst the valuable voices and support from all of you who continue to send them, dozens of daily routines have passed, and it is now time to prepare for this year's summer.
We hope that your everyday life will be filled with happy memories with Rumble Heroes like a meaningful symbol to our development team, engraved with all your interest, affection, and constructive opinions.
Even in the upcoming May and the early hot summer, we will continue to meet you with various updates and events.
Thank you.
Best regards,
PLAY HARD
