Dearest hero,

Please find below detailed information regarding the market refund process and usage policies, which have been frequently inquired about by many players.

Make sure to be informed and happy gaming! 

  Direct Payment Cancellation through Market (Google/Apple) Customer Support and Refund Process

→ Permanent Service Restrictions will be imposed

For all refund cases that are not processed through the Rumble Heroes Customer Support, game access will be restricted. 

Therefore, if you have any inquiries regarding refunds for purchased items, we strongly recommend following the official refund procedure through the Customer Support Center. 

[Go to Support ▶]

  If you have experienced payment errors such as non-delivery of items or duplicate charges, please kindly check the following items before submitting an inquiry:

  If you are playing Rumble Heroes in an AOS environment (Android),

Please provide the following information first:

• The purchased item and date
• The G-mail information used during the purchase
• GPA order number or purchase receipt attachment
• UID information (How can I check my UID? ▶) 

  If you are playing Rumble Heroes in an iOS environment (Apple),

• Product name and purchase date
• Order Number and receipt (Your Apple Profile ▶ Account ▶ Purchase history )